Help
Why a payment was declined, how to top up, how to withdraw the balance.
General
What is Genesis Cards?
Virtual Mastercard cards for paying foreign online services. Our issuing partner issues the cards. You manage a card in Telegram: issue it, top it up in USDT, freeze it, and see the transaction history.
Can I pay for ChatGPT?
You can enter a Mastercard card as the payment method at foreign services, including AI services. We do not promise that a specific service will accept the card: the service decides. Services where we made a test payment are marked on the “For AI subscriptions” page.
How do I pay for a service subscription?
Issue a card in Telegram and top it up with the subscription amount plus a reserve for fees. In the service, enter the card details and your name in Latin letters, as it appears in your document. If the payment is declined, open the “Declines” section and check the reason.
Who issues the cards?
The cards are issued by our international issuing partners. Genesis Cards is not a bank. You can read more about the issuer on the “About” page.
Do I need identity verification?
Yes. Before we issue a card, you must pass a check: send a document and a selfie.
Top-up
How do I top up a card?
Send USDT to the address that the bot shows, and only in the network that it shows. One top-up is from $5 to $2,500. After we confirm the deposit, the amount minus the 5.5% fee arrives on the card.
What is the top-up fee?
5.5% of the top-up amount. The bot shows how many dollars will arrive on the card before you send USDT.
What are the top-up limits?
From $5 to $2,500 per operation.
Card
How much does it cost to issue a card?
Issuing a card costs $20. Maintenance is $2 per month.
How many cards can I issue?
Up to 5 cards per person. It is convenient to keep a separate card for each subscription.
Can I freeze a card?
Yes. You can freeze a card and see the transaction history in the Telegram app.
Can I withdraw the balance?
Yes. You can withdraw the balance in USDT. The fee is 1%. Money on the card does not expire.
Do Apple Pay and Google Pay work?
For Mastercard cards, where your region supports it. Card tokenization: $0.
How do I get the 3DS confirmation code?
The issuing bank sends a payment confirmation code. We pass it to the Telegram bot. Enter it on the payment page of the service.
Declines
How much does a decline cost?
$0.50 for each declined payment. The fee is charged to the card.
Why was my payment declined?
Possible reasons: the card does not have enough money after fees, the 3DS code is not confirmed, the service does not accept this card, or the card details do not match the details in the service. The table below shows what to do. A fee is charged for a declined payment. You can find it on the “Pricing” page.
| Reason | What to do |
|---|---|
| The card does not have enough money after fees | Top up the card with a reserve for the purchase, maintenance, and currency conversion. |
| The 3DS code is not confirmed | Open the bot, get the confirmation code, and enter it on the payment page. |
| The service does not accept this card | Write to support: we will tell you if you can pay for this service with another card. |
| The name on the card does not match the name in the service | Enter your name in the service in Latin letters, exactly as it is written on the card. |
Security
Who can see the card number?
The issuer shows the card number and CVV in a secure window. Our servers do not receive or store them.
What data do you store?
Telegram ID, identity verification data, and transaction history. We do not store card numbers, CVV, or confirmation codes, and we do not write them to logs.
Pricing
Is there a fee for another currency?
Yes, 2.5% for purchases that are not in US dollars.
Can’t find an answer?
Real people work in support.
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